Frequently Asked Questions

Yes, you have 15 minutes after an order is placed to update the following:

• Contact and shipping information: You can  update the shipping address, email address, and phone number associated with the order.
• Products and quantities: You can add or remove products, and you can adjust the quantity of existing items.
• Discounts: Some systems allow you to apply, adjust, or remove discounts on specific line items or the entire order.
• Shipping fees: You can change the shipping method in your order.

* Please note: The cut off time in which you can change your order to next day delivery is 9:45pm Mon-Fri and 3:45pm on Sunday.

After you have placed your order, you will receive the following E-mail messages:

Order confirmation: This confirms we have received your requested order. You should receive this confirmation within minutes of placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, we will contact you and provide you a refund for the incomplete/cancelled order.

Shipping confirmation: This is sent once your order has been dispatched from our warehouse. You will receive a tracking number(s) that will enable you to follow your order from our warehouse.

Order return and refund: Once we've received your returned order at our warehouse, we'll perform any necessary inspections. You will receive an email to confirm whether your return matches all requirements, at that point we'll issue a refund or exchange for the item(s).

When you're ready to purchase, proceed to the checkout and click "Show order summary". A drop down will appear with a space to enter your promo code. Please ensure you enter your promo code exactly as it appears. Be sure to avoid extra spaces before or after the code, which sometimes happens if you copy and paste it from an email or other electronic communication.

Delivery times and costs vary by location. Please see below for details:

United Kingdom

Standard Delivery (EVRi)

2–4 working days – £3.99

Free on orders over £60

Next Working Day Delivery (EVRi)

£4.99
Available Monday–Friday

Order by 10pm (Mon–Fri) or 4pm (Sunday)

Next Working Day Delivery (EVRi Parcel Shop)
£4.99
Available Monday - Friday
Order by 10pm (Mon-Fri) or 4pm (Sunday)

*Please note: Next Working Day Delivery is not available in Northern Ireland or the Isle of Man.

Ireland

Standard Delivery (FedEx)

3-6 working days – €6.00
Free on orders over €70

Express Delivery (FedEx)

3-4 working days – €11.00
Order by 4pm (Mon–Fri)

Netherlands

Standard Delivery (FedEx)
3-6 working days – €6.00
Free on orders over €70

Express Delivery (FedEx)
3-4 working days – €11.00
Order by 4pm (Mon–Fri)

France

Standard Delivery (FedEx)

3-7 working days – €6.00
Free on orders over €90

Express Delivery (FedEx)

3-4 working days – €11.00
Order by 4pm (Mon–Fri)

Spain

Standard Delivery (FedEx)

3-7 working days – €7.00
Free on orders over €90

Express Delivery (FedEx)

3-4 working days – €11.00
Order by 4pm (Mon–Fri)

Italy

Standard Delivery (FedEx)

3-7 working days – €7.00
Free on orders over €90

Express Delivery (FedEx)
3-4 working days – €11.00

Order by 4pm (Mon–Fri)

Germany

Standard Delivery (FedEx)

3-7 working days – €6.00
Free on orders over €90

Express Delivery (FedEx)
3-4 working days – €11.00
Order by 4pm (Mon–Fri)

All Other Countries

Shipping options, delivery times, and costs are calculated at checkout based on your location.

Delivery times are estimates and may occasionally vary due to external factors.

We currently deliver to the following countries:

United Kingdom
England, Scotland, Wales, Northern Ireland, Isle of Man, Jersey, and Guernsey.

Europe
Ireland, Netherlands, France, Germany, Italy, Spain, Austria, Belgium, Denmark, Finland, Greece, Poland, Portugal, Sweden, Switzerland, and more.

North America
Canada, Mexico, Puerto Rico.

Asia & Middle East
United Arab Emirates, Saudi Arabia, Japan, South Korea, Singapore, Hong Kong, India, and more.

Oceania
Australia, New Zealand.

Rest of World
We also ship to a wide range of additional countries across Africa, South America, and international territories. You can find the full list of available countries on our delivery information page.

UK ONLY You have 15 minutes to edit your order once you have placed your order. Here you can update your shipping address after you have placed your order.

This will depend on the delivery method you have chosen when placing your order. Once we have accepted your order, you will receive an email notification confirming your order details.

Once your order is dispatched, you will receive a notification from us containing your tracking number. This can be used on the relevant courier’s tracking app/website to track your parcel.

In the unlikely event you have not got your parcel, please contact our customer service team on info@montirex.com. We will initially try to assist you in establishing the location of your parcel. If this is unsuccessful, we will raise an investigation with the courier.

We accept Mastercard, Mastercard Debit, Visa, Visa Electron, Visa Debit, PayPal, Klarna, Clearpay, Apple Pay and Google Pay.

We will debit the total value of your order at the time of purchase. We will not accept the order or supply the goods to you until we have received full payment. 

We allow you to return your items for free (UK only) within 30 days from receipt of your goods. Returns must be unworn with tags attached and in the original packaging. For more information please see our Returns Policy.

Your refund will be processed as soon as the item(s) you have returned are inspected by our quality assurance team. Once the return has been approved, it can take up to 14 working days from us receiving your parcel. Please note: the time for a payment services provider to refund you can vary depending upon the provider.

Please contact our customer service team at info@montirex.com as soon as possible with the below information and a member of our team will assist you.

• Order number
• Item name
• Delivery address and postcode
• Photos to show - the full item and the damage or fault on the item. Please ensure all photos are clear. 

Please note: we can only deal with items purchased from our online store. For items purchased through third parties you will need to contact their customer service team.