Skip to content
Your refund will be processed as soon as the item(s) you have returned are inspected by our quality assurance team. Once the return has been approved, it can take up to 14 days. Please note: the time for a payment services provider to refund you can vary depending upon the provider.
Returns Policy
Thanks for shopping at Montirex. Not entirely satisfied with your purchase? No problem, we’ll sort it out. Items purchased from https://montirex.com have a 30 day returns policy from the delivery date. All returned items must be unworn in the original packaging with tags still attached. Any items that do not meet the criteria will not be refunded or exchanged.
*Do not return any items unless the return has been logged on the online returns portal, failing to do so may result in your refund or exchange not being processed*
Returns Process
Create return online
To create an online return, enter the Returns Portal here. Enter your Order Number and the email address you used on your order and click Find Your Order. Select the item(s) you want to return, the reason for returning and follow the instructions provided.
Pack your return
Pack the items you would like to return. We encourage you to reuse the polybag you received the items in. Seal the package securely and attach the return label on the outside of your parcel. Please ensure all old shipping labels have been removed or covered up.
Ship return
Send your returns back using Royal Mail, we will not accept any other couriers. If you wish, you can also add your tracking info on our online portal.
Return confirmation & refund
You'll receive an email confirmation as soon as your return has been received at our warehouse, accepted and processed. This might take up to 2-3 business days. Your refund will be processed as soon as the item(s) you have returned are inspected by our quality assurance team. The whole process from when you have sent the items to us and when the refund is visible on your account can take up to 14 days.
FAQ
When will I receive my refund?
Will you credit back my shipping costs if I return my order?
Unfortunately, all returns are payable by the customer. However, if you receive an incorrect or defected item, these will be refunded.
What is your returns policy?
We allow you to return your items within 30 days from receipt of your goods. Returns must be unworn with tags attached and in the original packaging. Returns must be sent back using Royal Mail, we will not accept any other couriers.
What do I do if my item(s) is damaged or faulty?
Please contact our customer service team at info@montirex.com as soon as possible with the below information and a member of our team will assist you.
- Order number
- Item name
- Delivery address and postcode
- Photos to show - the full item and the damage or fault on the item. Please ensure all photos are clear.
Please note: we can only deal with items purchased from our online store. For items purchased through third parties you will need to contact their customer service team.