Create return online
To create an online return, enter the Returns Portal here. Enter your Order Number and the email address you used on your order and click Find Your Order. Select the item(s) you want to return, the reason for returning and follow the instructions provided.
Pack your return
Pack the items you would like to return. We encourage you to reuse the polybag you received the items in. Seal the package securely and attach the return label on the outside of your parcel. Please ensure all old shipping labels have been removed or covered up.
Send your returns back using Royal Mail, we will not accept any other couriers. If you wish, you can also add your tracking info on our online portal.
Return confirmation & refund
You'll receive an email confirmation as soon as your return has been received at our warehouse, accepted and processed. This might take up to 2-3 business days. Your refund will be processed as soon as the item(s) you have returned are inspected by our quality assurance team. The whole process from when you have sent the items to us and when the refund is visible on your account can take up to 14 days.
When will I receive my refund?
Will you credit back my shipping costs if I return my order?
What is your returns policy?
What do I do if my item(s) is damaged or faulty?
- Order number
- Item name
- Delivery address and postcode
- Photos to show - the full item and the damage or fault on the item. Please ensure all photos are clear.
Please note: we can only deal with items purchased from our online store. For items purchased through third parties you will need to contact their customer service team.