Frequently Asked Questions

Email Support

Support Email

info@montirex.com

Delivery

Deliveries will be made during normal business hours, Monday through Friday, excluding weekends and bank holidays.

Standard delivery is 1-5 business days
During sale periods, orders may take longer to process. Products may also be delivered in separate shipments.

Standard: DPD 

We currently only ship to the UK. 

However, we are working on international shipping. 

Once an order is placed, we are unable to make any changes. Please ensure the correct delivery address is entered upon placing the order. 

Orders

Once the order is confirmed, we cannot make any amendments or cancellations. We try to have quick processing procedure to fulfil our delivery times. As per your right of withdrawal, you may return the items back to our warehouse. For more information, please see our Return Policy 

After you have placed your order, you will receive the following E-mail messages:

Order confirmation: This confirms we have received your requested order. You should receive this confirmation within minutes of placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, we will contact you and provide you a refund for the incomplete/cancelled order.

Shipping confirmation: This is sent once your order has been dispatched from our warehouse. Your will receive a tracking number(s) that will enable you to follow your order from our warehouse to your destination.

Order return and refund: Once we've received your returned order at our warehouse, we'll perform any necessary inspections. You will receive an email to confirm whether your return matches all requirements, at that point we'll issue a refund or exchange for the item(s).

Once the order is confirmed, we are unable to make any amendments or cancellations. If you would like to order any additional items(s), you should place a new order online. 

When you're ready to purchase, proceed to the checkout and click "Show order summary". A drop down will appear with a space to enter your promo code. Please ensure you enter your promotion code exactly as it appears. Be sure to avoid extra spaces before or after the promotion code, which sometimes happens if you copy and paste it from an email or other electronic communication.

Payment

We accept Mastercard, Mastercard Debit, Visa, Visa Electron, Visa Debit, PayPal, Klarna, Apple Pay and Google Pay. 

We will debit the Toal value of your order at the time of purchase. We will not accept the order or supply the goods to you until we have received full payment. 

Returns

We allow you to return your items within 30 days from receipt of your goods. Returns must be unworn with tags attached and in the original packaging. For more information please see our Returns Policy .

Your refund will be processed as soon as the item(s) you have returned are inspected by our quality assurance team. Once the return has been approved, it can take up to 14 days. Please note: the time for a payment services provider to refund you can vary depending upon the provider.

Unfortunately, all returns are payable by the customer. However, if you receive an incorrect or defected item, these will be refunded. 

If you have received a damaged product, we recommend you contact our customer service team here .